MANUEL DELGADO

About Me

Bridging the gap between people and technology.

With a diverse professional background spanning web hosting infrastructure, healthcare customer service, and technical appliance troubleshooting, I have built a robust foundation in holistic problem-solving. Fluent in both Spanish and English, I specialize in translating complex technical concepts into clear, actionable solutions for a global user base.

My experience in remote technical assistance has taught me that true customer satisfaction comes from not just resolving the immediate symptom, but securing the underlying system with empathy and precision. I thrive in environments where technical accuracy and high-quality communication intersect. Currently, I am leveraging this multifaceted support expertise to transition into broader IT roles, focusing on comprehensive technical solutions and systems administration.

Bilingual Support

Native Spanish & fluent English remote assistance.

Web Hosting

Infrastructure navigation and site resolution.

Technical Repair

Appliance troubleshooting and diagnostic accuracy.

Customer First

Empathetic care derived from healthcare support.

Expertise

Technical competencies & core strengths.

01 // Infrastructure

Technical Support & Troubleshooting

  • Hardware Diagnostics & Repair ■
  • Network Configuration & Triage ■
  • OS Deployment (Windows & Linux) ■
  • System Recovery & Migration ■
  • Root Cause Analysis (RCA) ■
02 // Systems

Web Technologies & Hosting

  • cPanel & WHM Administration ■
  • WordPress & Elementor Optimization ■
  • DNS Zone Management & Routing ■
  • Server Environment Deployment ■
  • SSL/TLS Certificate Installation ■
03 // Interaction

Customer Support & Relations

  • Bilingual Support (English/Spanish) ■
  • Omnichannel Assistance (Chat/Email) ■
  • Conflict De-escalation & Resolution ■
  • Empathetic User Guidance ■
  • SLA Compliance & Ticket Lifecycle ■
04 // Operations

Tools & Systems Architecture

  • Enterprise Ticketing (Zendesk / Jira) ■
  • CRM Framework Navigation ■
  • Remote Operations (TeamViewer / RDP) ■
  • Knowledge Base & Internal Docs ■
05 // Philosophy

Professional Attributes & Soft Skills

Adaptive Technical Learning Cross-Functional Collaboration High-Stress Problem Solving Active Listening Syntax Target-Driven Customer Focus Analytical Diagnostics

Experience

Professional background & technical tenure.

Everise

Customer Service Representative

Healthcare Campaign
  • Provided specialized, omnichannel support for complex healthcare portals, navigating secure internal CRMs and database systems.
  • Troubleshot and resolved end-user access issues, account synchronization errors, and platform navigation challenges.
  • Maintained strict data privacy standards while translating technical platform features to users with varying levels of technical literacy.
  • Consistently achieved high customer satisfaction (CSAT) metrics through empathetic de-escalation and efficient first-contact resolution.
Concentrix

Technical Support Advisor

Household Appliances
  • Delivered remote diagnostic support for smart household appliances, leveraging IoT troubleshooting protocols and logic trees.
  • Guided users through complex hardware resets, firmware update deployments, and local network connectivity resolutions.
  • Utilized proprietary enterprise ticketing systems to document detailed root cause analysis and issue progression.
  • Optimized operational costs by reducing unnecessary field technician dispatches through successful remote resolutions.
SGS

Technical Support Advisor

Web Hosting & Domains
  • Administered cPanel and WHM environments, efficiently resolving DNS zone conflicts, SSL certificate errors, and email routing failures.
  • Assisted global clients with WordPress CMS installations, database migrations, and preliminary HTML/CSS/PHP troubleshooting.
  • Diagnosed server-side errors (50x, 40x status codes) and latency issues utilizing standard network diagnostic methodologies.
  • Educated customers on hosting infrastructure best practices, ensuring secure configurations and optimal website performance metrics.

Projects & Architecture

System frameworks & support models.

A curated selection of technical environments, remote support architectures, and infrastructure configurations focused on seamless end-user experiences.

01 // Infrastructure

Web Hosting & Site Support Platform

Comprehensive resolution environment for domain management, DNS routing, and CMS troubleshooting. Streamlined site deployments, optimized server configurations, and resolved complex JavaScript and custom HTML layout conflicts for end-users.

cPanel / WHM WordPress / Elementor Cloudflare Netlify Custom Web Logic
02 // Diagnostics

IoT Appliance Troubleshooting Matrix

Remote diagnostic framework designed to identify and resolve hardware failures and network connectivity issues in smart household appliances, dramatically reducing unnecessary physical technician dispatches through logical fault isolation.

IoT Diagnostics Network Topology Firmware Deployment Logic Trees
03 // Management

Healthcare Support Portal Integration

High-security omnichannel support structure bridging patient needs with internal CRM databases. Emphasized secure data handling, account synchronization troubleshooting, and empathetic de-escalation protocols for critical user inquiries.

Enterprise CRM Data Privacy Compliance Zendesk / Jira Bilingual Comm.
04 // Hardware

System Configuration & Maintenance

End-to-end hardware assembly, OS deployment, and performance optimization. Executed deep-level system diagnostics, component stress-testing, and registry-level troubleshooting to ensure peak operational reliability for personal computing hardware.

Hardware Triage OS Deployment System Imaging BIOS / UEFI Setup

Education & Training

Academic foundation & certifications.

01 // Technical Certification

PC Maintenance, Assembly & Configuration

ICIJACH

Specialized technical certification covering comprehensive computer hardware architecture. Focused on practical expertise in component integration, system cooling, BIOS/UEFI configuration, operating system deployment, and hardware-level diagnostic procedures.

  • Hardware Triage & Assembly
  • OS & Driver Optimization
  • Component Stress Testing
02 // Academic Diploma

High School Diploma in Science

Unidad Educativa Doctor Jesús María Portillo

Developed a robust foundation in analytical reasoning and the scientific method. This academic background fostered the logical deduction, mathematical proficiency, and methodical problem-solving skills that are crucial for complex IT troubleshooting and systems administration.

  • Analytical Reasoning
  • Methodical Deduction
  • Scientific Methodology

Get In Touch

Let's discuss how I can support your team.

Whether you are looking for technical support expertise, remote customer assistance, or have an IT administration opportunity, I am ready to connect and deliver value.

Location

Bogotá, Colombia

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